In
the past three years, Stewart has turned
MarthaStewart.com into an online destination
that boasts over 1.5 million registered
users who can sift through content
from her television programming, radio
shows, newspaper columns, and magazines,
or buy gifts and houseware from her online
merchandising business.
With
$33 million in revenue for the first nine
months in 2000, Internet and direct
commerce were the fastest growing segments
of Stewart's company.
She
didnt do this all by herself, of course -
the site has been overseen by an army of
Internet experts. But as with every
other aspect of her business, it is Stewart
who is running the show. Thats a good thing,
because close quarters top-level executive
oversight is a key to success in all web
business ventures. The technology is too
green, the choices too complex, and the cost
of failure too high to leave web effort to
subordinates.
Martha
also sorrounded herself with some of the
tech world's best teachers - among them her
friend Charles Simonyi, who as the title "distinguished
engineer" at Microsoft Reseach -
in order to gain a grasp of the issues sorrounding
building a site, if not how to build a site
herself. And she states what should be the
mantra of every business manager or professional: "I
dont have time to learn all of the technology
and how many miles of wires we have running
under the floors. But I ubderstand the process."
As
one might expect from the lifestyle-and-crafts
expert, Stewart wants to create a site that
is beautiful, elegant, and useful. "The
bottom line is," she says, "is
it working, is it providing a service, is
it something good, does it do what I want
it to do?"also
Stewart
has has also kept tight control over costs.
From the outset, she has avoided making huge
expenditures on building new technology,
preferring to depend on what is proven and
readily available. No decision is
made without first passing Stewart's desk.
The Internet can become a little fiefdom," she
says, "I dont want that to happen here.
Some companies just dont know whats going
on."
But
thats not to say Stewart hasnt been involved
in the technology decisions. For
instance, it became clear that the site would
be much easier to use if it shared a shopping
cart with Kmart's BlueLight.com, where her
Martha Stewart Everdayline is available.
Stewart moved quickly to work out the changes
with Mark Goldstein, CEO of BlueLight.
"Nothing
happens as quickly as you hope," she says. "I'm
a terribly logical person, and terribly, terribly
practical. And I think all this stuff should
be that way but it isnt. You have to constantly
remember that it has to evolve day by day,
minute to minute." But she remains hopeful: "Ultimately," she
says, "we're going to have a site that
is practical and simple, easy to navigate,
and beautiful to look at. Its not there yet."