WebPAY
is an Internet Payment Gateway developed
by Interswitch to
facilitate secure payments (in Naira) on
the Internet using debit cards issued by
banks on their network. You pay more and
generally have to wait for the money, but
they process everything on your behalf.
To
secure payments in US dollars, PayPal is
also an available option but you will likely
require a bank account in the US to carry
out the online transactions. This
option is suitable because it wont cost you
anything to set up a PayPal account (except
transaction fees of course). This costs the
least and minimises change and hassle for
an existing business.
How
should people promote their online webstore?
The first step is to promote the
site to all existing customers. If customers
dont know about the ability to buy online
from you, they'll go elsewhere. So,
'Order Online at' and the web address should
be on everything your company produces. The
second is to register with search engines.
This can affect traffic to your site by around
50%.
What
key things turn browsers into buyers?
In short, you need to remove the
reasons for not buying. When prospects have
reached your site, the marketing process
is complete. So, show them the products
immediately - dont hide them behind acres
of marketing copy.
Provide
full term conditions. Give your details,
including a telephone number. Explain
your guarantee policy. Finally, explain your
security, encryption, and privacy policies.
What
one thing can impress buyers?
Make the buying step as easy as fast
as possible. Customers can change their minds
at any stage - and nothing puts
them off more than over-complex forms and
and long delays. Use graphics effectively
and not for the sake of it. Make the checkout
process as easy as possible.
Can
I compete with the big boys?
The beauty of the Internet means
small businesses can compete. Ensure
your site is attractive, fast and easy to
use. make sure too, that you fulfill the
orders very promptly - people expect delivery
within a few days.
What
security risks does transacting online
involve?
The security risks run by webstores
are similar to those of mail-order companies. Just
like them, its sensible to put anti-fraud
policies in place, such as phoning to confirm
high-value orders.
Should
vendors maintain their own sites?
It isnt unusual for companies supplying
solutions for selling online to keep maintenance
of e-commerce sites under their direct control thereby
potentially delaying your site updates. The
best way is to have means of directly updating
your site.
Is
e-commerce profitable?
Selling online can be done on a small
or large budget. As with all business expansion,
do your research, get advice from trusted
sources, decide what you can afford
to spend, test the waters - and then go for
it.