Roughing
it paid off big time for the online small
fry. Last year, Florist.com turned a $1
million dollar profit on $3 million dollars
in sales. Benon's success stands in stark
contrast to the fast rise and even faster
failure of other, more high profile gifts
sites such as Send.com, which bit the dust
in January, a year after blowing $20 million
dollars on a quirky ad campaign. "I
knew the bubble was going to burst," says
Benon. "I said, 'No, I'm going to
keep it grassroots.' We take one baby step
at a time. Only when the business proves
itself to us will we spend the money to
get bigger."
Dot-coms may
be going down in flames every day, but a surprising
group of web survivors is emerging unscathed:
small business, the might mini-dots. With a handful
of employees and annual sales of $5 million or
less, these intrepid independents are doing what
none of their venture capital-funded-brethren
could: make real money online.
Who would have thought? After the rise of big
dot-coms such as Amazon.com and the later arrival
to the web of big retail chains such as Wal-Mart
Stores Inc., a lot of experts predicted the Web
giants would crush small businesses like bugs.
Instead, it was other dot-coms - all playing
high-stakes, get-big-fast games with multi-million
dollar portal deals and TV ads - that got slammed.
Thousands
of small businesses, flying under the radar,
are turning modest but healthy profits. Already,
the evidence is coming in.
According to ActivMedia Research, 44% of companies
with fewer than 10 employees turn a profit on
their Web sales, compared with 26% of companies
with 100 employees or more.
Unlike dot-coms with inexperienced
executives, the mini-dots are succeeding by
employing the
same strategies that small-business owners have
relied on for centuries: They're sticking to
the niches they know well. They scrimp on expenses,
forgoing expensive portal deals and using net
resources, from email to customer-sharing arrangements,
to save money. And they're branding together
on the Web, presenting a bigger face to the online
world. With it’s vast reach, the Internet
can enhance any business that uses it properly.
Small companies are taking advantage of websites,
e-mail and chat groups as new marketing channels
for their businesses. And no online marketing
channel has proved more effective than online
auctions, pioneered by eBay in 1996. Besides
spurring the formation of thousands of small
businesses online, online auctions have given
many small businesses a new outlet for their
wares.
Finally,
the Net has allowed far-flung small businesses
to gang up and pool their resources
against bigger and louder competition in ways
they cant do in the physical world. For example,
the American Booksellers Assn., which promotes
independent bookstores, runs a program
called BookSense.com that allow members to offer
amenities only big chains could offer before,
such as gift certificates good at any member
store. Moreover, their online customers can order
any book in print from their site, even if they
don’t stock it themselves. Thus, Kerry
Slattery, owner of Skylight Books on Los Angeles,
partly credits the program for a higher than
expected 15% rise in her store's sales in 2000
to $1 million dollars.