Though
only 3% of its estimated $400 million soft
drink ad budget goes online, that belies
the emphasis placed on the Web. "This
medium is here to stay, and we buy that," says
John Vail, director of digital media and
marketing for Pepsi-Cola.
One
reason: Despite the difficulties in measuring
online ad performance, Pepsi has crafted
deals that already show benefits. In
a barter arrangement with Yahoo! Inc. this
summer, Pepsi plastered the portals logo
on 1.5 billion cans. In return, Yahoo took
the company's already established loyalty
program, Pepsi Stuff, to new heights. A co-branded
web site, Pepsistuff.com let consumers collect
points from bottle caps. The points were
redeemable on the web site for prizes - everything
from electronic goods to concert tickets.
The
results were considerable. Three million
consumers logged on and registered at the
PepsiStuff site, giving the cola
company detailed consumer data that normally
must be paid for in market research or gleaned
from focus groups. Information that once
took months to obtain could now be had in
days.
What’s
more, Vail was able to tweak the program
while it was in progress, maintaining the
right inventory of the most popular prizes. "Instead
of lag time data, we had real-time and we
could react to it," says Vail. Sales
volume rose 5% during the online promotion
and the cost was about one-fifth what it
had been as a mail-in project.
Pepsi
has intention of slowing its Internet rush.
The web is the medium of choice for Pepsi's
prime demographic audience, those under 25. "They
are going to where their customer hangs out
and flashing their name," says Tom Pirko,
a beverage consultant for Santa Barbara based
Bevmark uc. "This is aimed at flipping
the next generation. For Pepsi, the Internet
is serious, its not a toy."
For
consumer Shane Erstad, 29, that’s good
news. Intrigued by the prizes and the ability
to collect the points online, he
became devoted to Mountain Dew and a fan
of the PepsiStuff site. Even now that the
game has ended, he hasn’t cut back. "I
hope they repeat the promotion," he
says. He can count on it and much more.
Going
forward, Pepsi plans to expand on its Web
site-centric E-commerce marketing efforts. Although
banner ads and other more traditional ad
buys have had some success, it’s the
creation of engaging Pepsi web sites that
has given the brand the most traction online.
For example, Vail would like to bring a virtual experience
to many other Pepsi promotions, such as Choose Your Music,
a current in-store create-your-own-CD promotion at participating music
outlets. "We're looking ahead to the next evolution," says
Vail.