Purchasing a support contract provides
you with free updates to your system as well as
support.
Warranty
We provide a six month warranty on all of our web site packages ONLY. Click
here to view our range of websites. This warranty is a guarantee that your
site will be updated with no charge for a period of six months, after which
to recieve support of any kind, you will need to purchase a support contract.
This
warranty provides that updates will only be made
to the system that has presently been implemented
for you by ourselves, that is we will not make
any changes outside the scope of the system in
question. Changes may include but are not limited
to missing or broken links, graphics and images,
write-ups for webpages, scripts and programmes,
database structure but not the design of the web
site template. To change the look and feel of a
current web site template would constitute the
design of a new web site.
Support
For the duration of the support contract, you will receive support on the use
of your web-based systems. This means that we will do our best to answer
any questions within the scope of your web-based system only. This we will
do by email and, if necessary, by telephone. We normally resolve problems
within 24 hours.
When
support has been purchased this is recorded in
our internal systems and in the purchaser's purchase
documents. This allows us to evaluate whether a
support request is backed by a support contract.
Term
and Termination
Support shall begin at the date of purchase and is valid for one year. Any
and all payments made by you pursuant to the agreement shall be non-refundable
and shall be paid in advance. The contract will be automatically renewed unless
cancelled within 60 days prior to the renewal date. ISDCONNECT may terminate
any support agreement in the event that you commit a material breach of the
agreement and fail to remedy that breach within 15 days of receipt of notice
of material breach, or as otherwise provided in the agreement.
Click
here to read terms and conditions for the
provision of any of our services.
Purchasing
Support
If you need to purchase a support contract or perhaps renew an existing one,
please contact
us.
